Each score begins with a conversation — with people who have lived in these homes for at least three years, long enough to know them through full summers, winters, and real upkeep. Picture the categories as shelves we brought from years of research, and the subcategories beneath them as what residents filled them with.
Each score runs from 0 to 100 and captures one thing: how positively people spoke — not a lab reading. Praise lifts it, a complaint lowers it, and 100 means no one had a bad word. The same rule sits behind every category and subcategory; open any score to see the mix of positive, neutral, and negative remarks behind it.
Read each score as roughly high, middle, or low rather than an exact figure — a few points up or down doesn't change the picture. And check how many homes stand behind it: a quiet score usually means few people raised that topic, not that they disliked it. Silence isn't a complaint.
